Privacy Policy

Effective Date: July 1, 2025
Last Updated: July 26, 2025 

Virtue Mental Health Studio (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, communicate with us, or receive therapy services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name
• Email address
• Phone number
• Mailing Address 
• Payment information (securely collected via third-party platforms)

b. Health Information

We collect Protected Health Information (PHI) as defined by HIPAA, including:

• Mental health history
• Diagnoses and treatment information
• Progress notes
• Communications related to your care

c. Automatically Collected Information

When you visit our website, we may collect limited technical information through cookies or analytics tools:

• IP address
• Browser type and device information
• Pages visited and visit duration (via cookies or analytics)

2. How We Use Your Information

We use your information for purposes directly related to providing high-quality mental health services, including:

a. To Provide Therapy Services

Including assessment, treatment planning, telehealth sessions, and continuity of care.

b. To Communicate With You

Appointment scheduling, reminders, follow-ups, and important service-related messages.

c. To Process Billing and Insurance Claims

If you are using insurance, we may share limited information (such as diagnosis codes) with your insurance provider or billing partner as required.

d. To Improve Our Services

We may use de-identified data to review service quality, supervise clinicians, or improve internal operations.

e. To Share Client Resources

We may send therapeutic tools or wellness resources that support your treatment (e.g., handouts, worksheets, newsletters).

f. In Emergencies

If you are at risk of harm to yourself or others, we may use your information to contact emergency services or someone you’ve identified as an emergency contact.

g. With Your Consent, for Feedback or Testimonials

With your written permission, we may ask for testimonials or feedback, which may be used internally or for marketing purposes.

3. How We Store and Protect Your Information

Your privacy is protected through secure systems and ethical care. We use a HIPAA-compliant platform, for scheduling, documentation, and video sessions. Other safeguards include:

• Encryption and secure login protections
• Access limited to authorized personnel
• Routine monitoring of data privacy standards

4. How We Share Your Information

We do not sell, rent, or trade your personal or health information. We may share limited data only when necessary and as allowed or required by law:

• With your written authorization
• With your insurance company or payment processor
• When required by law enforcement or a court order
• To prevent serious harm to you or others
• With emergency services, if needed
• With technology vendors who support our systems (only as needed, and under confidentiality agreements)

5. Your Rights Under HIPAA

As a client, you have the right to:

• Access your medical and therapy records
• Request corrections to your records
• Request confidential or alternative communications
• Request a list of disclosures of your health information
• File a complaint if you believe your privacy rights have been violated

For more on your HIPAA rights, visit: https://www.hhs.gov/hipaa

6. Cookies and Website Analytics

We may use cookies and limited analytics to understand how our website is being used. You can control or disable cookies through your browser settings.

7. Links to Third-Party Websites

Our website may contain links to other platforms (such as scheduling portals or resource pages). We are not responsible for the content or privacy practices of those sites.

8. Children’s Privacy

Our services are intended for individuals age 18 and older. We do not knowingly collect personal information from children under 13.

9. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will update the "Last Updated" date above and post the revised version here.

10. Contact Us

If you have questions, concerns, or wish to exercise your rights under this policy, please contact:

Virtue Mental Health Studio
Email: qutwilley@gmail.com
Phone: (313) 367-9453